Privacy Policy & Terms of Service

At TandemBalance, your trust matters. Below you'll find our Privacy Policy and Terms of Service — plain English, no legal fluff. Here's how we protect your information and what you agree to when joining our program.

Privacy Policy

We respect your privacy and are committed to protecting your personal data. This policy outlines how TandemBalance collects, uses, and protects your information when you use our website, sign up for our program, or join our mailing list.

What We Collect

When you interact with TandemBalance, we may collect:

  • Your name and email address (when you subscribe or make a purchase)

  • Payment information (handled securely via Stripe)

  • Website usage data (via cookies and Meta Pixel)

We do not collect sensitive personal data unless explicitly required and agreed to (e.g. for medical clearance or surveys).

How We Use It

When you interact with TandemBalance, we may collect:

  • Send your 8-week course content and updates

  • Process payments securely

  • Improve our website and marketing

  • Send occasional offers or program announcements

You can unsubscribe anytime by clicking the link in any email.

Your Rights (GDPR)

As an EU resident, you have the right to:

  • Access your data

  • Correct your data

  • Request deletion of your data

  • Opt out of marketing at any time

To exercise these rights, email us at: [email protected]

Data Security

We store data using secure tools like Stripe, MailerLite, and Google Analytics. We never sell or rent your information. Third-party services are GDPR-compliant where applicable.

Policy Changes

We may update this policy to reflect changes in the law or our services. The latest version will always be available on this page.

Terms of Service

By signing up for TandemBalance, you agree to the following terms, which outline how our program works, how payments are handled, and what to expect.

Program Description

TandemBalance is an 8-week online program designed to improve balance, mobility, and confidence for adults 50+. Content is delivered via weekly email, and no apps or logins are required.

Payments & Refunds

We're confident you'll love the program but if for any reason you're not satisfied, we offer a full refund within 14 days of your start date.

Just email us at [email protected]

Medical Disclaimer

TandemBalance is designed for general wellbeing and does not replace medical advice. Always consult a healthcare provider before starting any new exercise program, especially if you have pre-existing conditions.

Questions? Contact Us

If you have any questions about this policy or our terms, contact us at: [email protected]